Chain of Command/How to Communicate with School Leaders

Holland Public Schools Office of the Superintendent

Parents are often discouraged when they attempt to communicate with central office administrators and school board members and are sent back to building-based officials in order to resolve a problem their child may be experiencing in school. To prevent that frustration, parents can become informed about the “chain of command,” or where to begin the communication sequence regarding their problem or concern.

Many parent and community questions are easily and completely answered by communication directly with the educator in charge of the class or program. Each situation should be first addressed at whatever level the initial action was taken with appeals moving on to the next level on the chain of command. The easiest way to communicate is via e-mail, and a phone call is the next preferable way. Contact information such as e-mail addresses and phone numbers can be found on the district website.

1. On Matters Involving Instruction/Curriculum
a. Classroom Teacher
b. Principal
c. Director of School Improvement
d. Superintendent
e. Board of Education

2. On Matters Involving Athletics
a. Coach
b. Athletic Director
c. Superintendent
d. Board of Education

3. On Matters Involving Student Discipline
a. Classroom Teacher
b. Principal
c. Director of Human Resources
d. Superintendent
e. Board of Education

4. On Matters Involving Facilities/Grounds/Building
a. Principal
b. Director of Facilities & Transportation
c. Superintendent
d. Board of Education

5. On Matters Involving Transportation
a. Bus Driver
b. Transportation Director
c. Director of Facilities & Transportation
d. Superintendent
e. Board of Education

Interpreters are available for families who need assistance.